Refund Policy

At Valley City Stay, we strive to provide reliable independent reservation assistance and travel information services. This Refund Policy explains how refunds are handled for payments made through our website or during the reservation assistance process.

1. Independent Service

Valley City Stay is an independent reservation assistance and travel information service. We do not own, operate, or manage any hotel, resort, villa, or accommodation property unless expressly stated.

2. Reservation Payments

Payments made directly to hotels, resorts, villas, or other accommodation providers are governed by their individual cancellation and refund policies.

Valley City Stay is not responsible for refunds relating to payments made directly to third-party accommodation providers.

3. Service Fees

If a separate service or assistance fee is charged by Valley City Stay, the refund eligibility will depend on whether the requested service has already been provided.

• Service fees may be refunded if the requested assistance has not yet started.
• Once reservation assistance or related services have been completed, service fees are generally non-refundable.

4. Booking Cancellations

If you wish to cancel a reservation, please contact the accommodation provider directly or follow their cancellation policy.

Where possible, Valley City Stay may assist you in communicating with the accommodation provider, but we cannot guarantee cancellation approval or refund eligibility.

5. Refund Processing

If a refund is approved for any service fee paid to Valley City Stay, it will normally be processed within 7–10 business days using the original payment method, subject to banking and payment gateway processing times.

6. Non-Refundable Situations

Refunds may not be available in the following situations:

• Services have already been completed.
• Incorrect information was provided by the customer.
• Refund requests are made outside the applicable cancellation period.
• Third-party accommodation providers decline a refund according to their own policies.

7. Changes to this Policy

Valley City Stay reserves the right to update or modify this Refund Policy at any time. Any changes will become effective immediately after publication on this page.

8. Contact Us